ICC Assessment — MechanicMe

Your shop

Shop name *

Contact name *

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Inclusiveness

50·pts available

Diversity

Women’s Representation — Does the shop employ women in technical, customer-facing, administrative, or leadership roles? +5

LGBTQIA+ Inclusion — Does the shop maintain and communicate policies or workplace practices that support LGBTQIA+ employees and customers? +5

BIPOC Representation — Does the shop employ individuals from racially and ethnically diverse backgrounds across technical, customer-facing, administrative, or leadership roles? +5

Disability Inclusion — Does the shop maintain inclusive hiring practices and provide reasonable workplace accommodations for employees with disabilities when needed? +5

Language

Multilingual Staff — Does the shop have employees who can assist customers in languages other than English? +10

Select every language spoken at this location

Spanish Vietnamese Chinese (Mandarin/Cantonese) Korean Tagalog Russian Ukrainian Somali Amharic Arabic French ASL

Other language(s)

Accessibility

Mobility Accessibility — Does the facility provide accessible features for individuals with mobility disabilities, such as ramps, accessible parking, wide entryways, appropriate seating, or accessible service areas? +5

Communication Accessibility — Does the shop provide accommodations for customers who are deaf or hard of hearing, such as written communication, text-based service updates, captioned resources, interpretation assistance, or other accessible communication options? +5

Age Inclusion

Multigenerational Workforce — Does the shop demonstrate age-inclusive hiring and employment practices that welcome qualified workers across different stages of their careers? +5

Career Development Across Age Groups — Does the shop provide training, mentorship, apprenticeship, advancement, or continuing-development opportunities for both emerging and experienced technicians? +5

Cost

(Not calculated in score)

Prices

Written Estimates — Does the shop provide written estimates that clearly outline expected parts, labor, fees, and taxes before work begins? 0

Clear Pricing — Does the shop clearly explain repair recommendations, pricing, and any additional costs before performing work? 0

Payment Options — Does the shop offer payment plans or financing options to help customers manage repair costs? 0

Repair Authorization — Does the shop obtain customer approval before performing additional work or charging beyond the original estimate? 0

Customer satisfaction

50·pts available

Loyalty Program

Customer Rewards — Does the shop offer a customer loyalty or rewards program that encourages repeat business and recognizes returning customers (e.g., points, discounts, referral incentives, or customer appreciation programs)? +3.33

Lobby Comforts

Are complimentary snacks or beverages available for customers? +3.33

Is complimentary drinking water available in the waiting area? +3.33

Does the waiting area provide entertainment, such as a television or other customer amenities? +3.33

Is complimentary Wi-Fi available for customers? +3.33

Does the waiting area include activities or accommodations for children? +3.33

Is the customer lobby maintained through a routine cleaning schedule that promotes a clean and welcoming environment? +3.33

Are customers permitted to bring well-behaved pets into the facility, where appropriate? +3.33

Transportation Assistance

Does the shop provide or coordinate towing services for customers? +3.33

If towing services are used, does the shop offer to waive or offset towing costs when repair work is approved? +3.33

Does the shop assist customers with transportation options such as ride-share services, shuttle service, or loaner vehicles while repairs are being completed? +3.33

Customer Convenience

Is the shop’s address, contact information, and location clearly displayed across its website, marketing materials, and online business listings? +3.33

Is the shop conveniently located near recognizable landmarks or major businesses to improve customer accessibility? +3.33

Is the shop located near a public transportation route or bus line? +3.33

Are the shop’s hours of operation clearly communicated online and at the physical location? +3.33

Paint your own stripes.

Inclusiveness

Cost

Customer satisfaction

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